Most Frequently Asked Questions
1.What payment methods do you accept ?

We accept payments via onevanilla visa or masters gift card , bitcoin, credit / debit card ,western union or ACH bank transfer

2.Why do I need to deposit funds to my account?

For all orders you shall do payments using the balance in your account. So you need to deposit funds which will be used to complete all orders

3.Where are you guys located actually?

Oh really. Tough question to answer because the kind of products we carry are so sensitive for us to just give out our real location like that.But what is certain is we ship from within the USA and have warehouses in most states. For international orders we have four major country locations which are Germany, New Zealand, United Kingdom and Austria for delivery to be made in time

4.Do you offer samples ?

Yes we offer samples only for resellers accounts. visit the resellers faq area on how to apply for resellers account.

5.Do you offer refunds for orders ?

Yes refunds are issued under the following conditions.

1-If the package arrives damaged.

2-If the package tracking shows that the package is stock in customs for upto one week.

3-If the package does not arrive at all.

4-If your package is confiscated

5-If what is delivered is not what you ordered

6.So how do I deposit funds then ?

Chose to deposit money into your account,then select the amount you wish to deposit and then pay using a onevanilla visa or master gift card , bitcoin, credit or debit card ,western union or ACH bank transfer

7.If am not a reseller can I request for sample?

Am sorry we don't offer samples unless you have successfully registered for the resellers membership account.Visit the resellers faq below

8.How do I complete payments using my Credit / Debit card?

1-You can pay using your credit/debit card by purchase bitcoin at www.circle.com using your bank card then use the bitcoins to deposit funds in your account on our site easily.


2-You can use your credit / debit card to purchase a onevanilla visa/masters gift card or vanilla visa/masters gift card and load funds on our site with it .

You can purchase these gift cards at Walgreens,CVS,Walmart, Rite Aid 

https://www.onevanilla.com/onevanilla/stores.html?csrfToken=H1eM167xvWIPxX9g1b7Xsip3prCbj8Rh

9.Is there a minimum purchase amount?

Yes there is a minimum purchase of $180 excluding shipping. We set a minimum so as to meet up with our bulk prices and can't trade below the set minimum unless you are a reseller

10.What are the visa or master gift cards that you guys accept ?

You know the cards we accept view this link http://imgur.com/Uwi5ATn . Also we don't accept the black cards. To know where to purchase them goto https://www.onevanilla.com/onevanilla/stores.html?csrfToken=H1eM167xvWIPxX9g1b7Xsip3prCbj8Rh

11.Why don't you accept credit/debit card payments directly on your site?

This is because our payment processor flags personal bank cards as illegal for purchase of such products and we never recieve payments.So for customers privacy we advice you purchase a onevanilla gift card or bitcoin using your bank card then deposit funds into your account on site. The deposit is instant if you use the recommended gift card or bitcoin.

Faq topics
What to do before I place an order
1.What do I need to have before I place an order?

You need to create an account on our site .After that you shall deposit money into your account using the payment method listed.With the funds now in your wallet on our site you can then pay for your products. 

2.How long do the deposit funds take to show in my account?

If you use the recommended payment methods the funds should load instantly into your account after you complete payments.

Payment Methods
1.What payment methods do you accept ?

We accept payments via onevanilla visa or masters gift card , bitcoin, credit / debit card ,western union or ACH bank transfer

2.How do I complete payments using my Credit / Debit card?

1-You can pay using your credit/debit card by purchase bitcoin at www.circle.com using your bank card then use the bitcoins to deposit funds in your account on our site easily.


2-You can use your credit / debit card to purchase a onevanilla visa/masters gift card or vanilla visa/masters gift card and load funds on our site with it .

You can purchase these gift cards at Walgreens,CVS,Walmart, Rite Aid 

https://www.onevanilla.com/onevanilla/stores.html?csrfToken=H1eM167xvWIPxX9g1b7Xsip3prCbj8Rh

3.What are the visa or master gift cards that you guys accept ?

You know the cards we accept view this link http://imgur.com/Uwi5ATn . Also we don't accept the black cards. To know where to purchase them goto https://www.onevanilla.com/onevanilla/stores.html?csrfToken=H1eM167xvWIPxX9g1b7Xsip3prCbj8Rh

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Our Location
1.Where are you guys located actually?

Oh really. Tough question to answer because the kind of products we carry are so sensitive for us to just give out our real location like that.But what is certain is we ship from within the USA and have warehouses in most states. For international orders we have four major country locations which are Germany, New Zealand, United Kingdom and Austria for delivery to be made in time

2.Can I come an pick up my order in person at your location?

Yes offcourse we offer that for trusted reseller account owners only.

Shipping
1.What shipping methods are available ?

We offer three discreet shipping methods.

1-Overnight shipment which takes maximum 24 hours and delivery done next day

2-48 hours shipping as its name states.It takes 2 days maximum

3-Regular shipping which takes 3-5 business days

2.How are the packages shipped ?

For customers privacy and security we ship all packages with no labels and they are unbranded so that its content is not revealed

3.Is signature required ?

Under most circumstances most packages are shipped out without signature required.But if you request to have a signature upon delivery all you need to do is just inform us and we shall include a signature upon delivery.

Refunds
1.Do you offer refunds for orders ?

Yes refunds are issued under the following conditions.

1-If the package arrives damaged.

2-If the package tracking shows that the package is stock in customs for upto one week.

3-If the package does not arrive at all.

4-If your package is confiscated

5-If what is delivered is not what you ordered

2.Under what circumstances can't I get a refund?

We shall not issue a refund under the following circumstances

1-If you want to change the order once your order status shows Shipped

2-If you don't give us a picture proof showing the package was damaged

3-If you don't give us picture proof of the product you received not being what you ordered.

Deposit funds to my account
1.Why do I need to deposit funds to my account?

For all orders you shall do payments using the balance in your account. So you need to deposit funds which will be used to complete all orders

2.So how do I deposit funds then ?

Chose to deposit money into your account,then select the amount you wish to deposit and then pay using a onevanilla visa or master gift card , bitcoin, credit or debit card ,western union or ACH bank transfer

General Questions
1.Do you offer samples ?

Yes we offer samples only for resellers accounts. visit the resellers faq area on how to apply for resellers account.

2.If am not a reseller can I request for sample?

Am sorry we don't offer samples unless you have successfully registered for the resellers membership account.Visit the resellers faq below

3.Is there a minimum purchase amount?

Yes there is a minimum purchase of $180 excluding shipping. We set a minimum so as to meet up with our bulk prices and can't trade below the set minimum unless you are a reseller

Resellers
1.What are your requirements to have a resellers acount?

There is no major requirement. You just need to purchase the resellers account membership then you are ready to go.

2.What are the advantages of having a resellers account ?

There are many advantages depending on the reseller membership you purchase. Some advantages are you can get discounts of upto 50% , you can request for samples of any product ,you can pick up your order in person.

These are just some examples of the advantages which you get 

3.How do I purchase a resellers membership account?

its very easy. you first of all start by depositing funds to your account and then select the resellers package your interested in and purchase it.It becomes active instantly with all its services and advantages

Bitcoin
1.How do I purchase bitcoin ?

If you are located in the USA you can purchase bitcoin easily using your Debit /Credit Card at www.circle.com .

For other countries we recommend www.coinmama.com , www.coinhouse.io , www.coinbase.com ,www.paxful.com 

Gift Cards
1.What are the recommended gift cards to use ?

We are accept the following gift cards:

1-Onevanilla Visa Gift Card

2-Onevanilla Master Gift Card

3-Vanilla Visa Gift Card

4-Vanilla Master Gift Card

view the link http://imgur.com/Uwi5ATn

2.Do you accept prepaid reloadable cards like Netspend,Rush Card or MYVANILLA  ?

No we don't accept them to load funds but you can use it to purchase recommended gift card listed on our site at a store in your area

3.Where can I purchase the gift card to use on your site ?

You can purchase them at any Walgreens,CVS,Walmart,Rite Aid,Staples or any gas filling store in your area.

Locate a store at https://www.onevanilla.com/onevanilla/stores.html?csrfToken=H1eM167xvWIPxX9g1b7Xsip3prCbj8Rh